OUR JEWELRY
Is your jewelry sustainable? Sustainability is always on our mind at The Jewels Jar. Learn more about the steps we take to run a conscious brand on Our Sustainability
page.
Is your jewelry tarnish resistant? Our gold plated sterling silver jewelry is designed to last with proper care. To extend the life of your pieces, avoid prolonged exposure to water, perfume, lotions, and harsh chemicals. Store your jewelry in a cool, dry place ideally in the PVC pouch it arrives in when not in use.
How should I care for my jewelry? To keep your pieces looking their best: remove jewelry before swimming, bathing, or exercising; apply perfumes and lotions before putting on your jewelry; gently wipe pieces clean with a soft, dry cloth after wearing; and store each piece separately to prevent scratching. Store your jewelry in a cool, dry place ideally in the PVC pouch it arrives in n when not in use.
Are your pieces suitable for sensitive skin? Our jewelry is made with sterling silver, which is generally well tolerated. However, individual sensitivities vary. If you have a known metal allergy, we recommend consulting with a dermatologist before wearing gold plated jewelry.
REPAIRS & WARRANTY
Do you offer a warranty on your jewelry? Yes, all of our pieces come with a 2-year warranty from the date of purchase. If your jewelry experiences a manufacturing defect within this period, we will repair or replace it at no additional cost.
A swap delivery fee of AED 50 applies for courier exchanges, or you may visit us at our location for a replacement.
How do I request a repair? Simply reach out to us at info@thejewelsjar.com Call/ WhatsApp +971 55 180 9649, available Monday–Friday from 9:00 AM to 4:00 PM (GST).
What is not covered by the warranty? The warranty covers manufacturing defects but does not cover damage caused by normal wear and tear, accidental damage, improper care, or modifications made outside of our workshop.
RETURNS & EXCHANGES
What is your return policy?
We want you to love what you ordered. If something isn't right, you may initiate a return within 10 days of receiving your order.
Items must be unworn, in original condition, and returned in their original packaging.
How do I start a return?
Contact our customer service team at info@thejewelsjar.com or call/WhatsApp +971 55 180 9649, available Monday–Friday from 9:00 AM to 4:00 PM (GST).
Do you cover return shipping costs?
Return shipping costs are not covered and will be charged to the customer. Customers may also return the item in person to avoid pickup fees.
What are my refund options?
Once we receive and inspect your return, we offer a refund to your original payment method or an exchange for another item.
Refunds are issued after deducting non-refundable payment gateway/platform processing fees.
Please Note: Refunds are processed within 30 days of receiving the returned item. Please allow up to 21 days for the credit to reflect in your account.
Are there any items I cannot return?
Sale items and any items purchased at a discount or during a promotional event are final sale and cannot be returned or exchanged.
STILL HAVE QUESTIONS?
We'd love to hear from you! 📧 Email: info@thejewelsjar.com
We aim to respond to all inquiries within 1–2 business days.